Last updated: July 17, 2026
Please read these Terms of Service carefully before using the Service.
These Terms of Service ("Terms") govern your access to and use of Majie AI (the "Service"), operated by Majeve Systems LLC ("Company," "we," "us," "our"), a company incorporated in Connecticut, United States, with a business address at 2389 Main St., Ste 100, Glastonbury, CT 06033. The Service is accessible from www.majie.ai, together with any related products and services that refer or link to these Terms.
Majie AI is a data-analytics platform designed to support strategic decision-making. It interprets natural-language queries and returns data-backed insights without requiring technical expertise or manual report preparation, and it can automatically identify trends, anomalies, risks, and opportunities in data submitted to it, including through an automated anomaly-detection feature ("Pulse Analysis").
These Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("You"), and the Company, concerning your access to and use of the Service. You agree that by accessing the Service, you have read, understood, and agree to be bound by all of these Terms. If you do not agree with all of these Terms, then you are expressly prohibited from using the Service and you must discontinue use immediately.
Your access to and use of the Service is also subject to our Privacy Policy (https://majie.ai/privacy), which describes how we collect, use, and disclose personal information.
The information and outputs provided through the Service are not intended for distribution to or use by any person in any jurisdiction where such distribution or use would be contrary to local law or regulation. The Service is not tailored to comply with industry-specific regulatory frameworks (e.g., HIPAA, FISMA, GLBA). If your use of the Service would be subject to such laws, you may not use the Service for that purpose unless we have agreed with you in writing to terms that support it (see Section 13, Customer Responsibilities and Acceptable Use).
If you are accessing or using the Service on behalf of a company or other entity, you represent that you are authorized to bind that entity to these Terms, and "You" refers to that entity.
By using the Service, you represent and warrant that: (a) all registration information you submit is true, accurate, current, and complete; (b) you will maintain the accuracy of that information; (c) you are at least 18 years of age and have the legal capacity to agree to these Terms; (d) you will not access the Service through automated or non-human means, whether by bot, script, or otherwise, except as expressly permitted through our published API or MCP server; (e) you will not use the Service for any unlawful or unauthorized purpose; and (f) your use of the Service will not violate any applicable law or regulation.
If you provide information that is untrue, inaccurate, or incomplete, we may suspend or terminate your Account.
When you create an Account, you must provide accurate, complete, and current information. You are responsible for safeguarding your password and for all activity under your Account. You agree not to disclose your password to any third party and to notify us immediately of any unauthorized use of your Account.
You may not use as a username the name of another person or entity, a name subject to another party's rights without authorization, or a name that is offensive, vulgar, or obscene. We reserve the right to remove or change a username we determine, in our sole discretion, to be inappropriate.
Subscription model. The Service, or parts of it, are available through paid Subscriptions, which may be billed on a recurring basis (e.g., monthly or annually) and/or accessed through a prepaid credit balance, depending on the plan you select.
Credits. Access to certain features of the Service is metered in credits (for example, sending a chat query or running the automated anomaly-detection feature each consumes a set number of credits, as stated on the Service). Credits are a usage entitlement only: they have no cash value, are not a stored-value, gift, or similar instrument, cannot be redeemed for cash, and cannot be transferred between Accounts. There are two kinds of credits:
Credits are drawn from your plan allowance first and from any purchased balance second. If you run out of available credits, credit-metered features will not run until you purchase additional credits or your plan allowance refreshes; the Service does not bill for usage beyond your available balance. We may revoke credits in the event of a breach of these Terms, a payment reversal or chargeback, or fraud, abuse, or manipulation of the credit system.
Billing. You must provide accurate and complete billing information, including a valid payment method. We accept payment by the methods stated on our pricing page. All payments are in US dollars. We may correct pricing errors even after a payment has been requested or received.
Taxes. Our fees are exclusive of taxes. Where applicable, taxes such as sales tax, value-added tax (VAT), or goods-and-services tax (GST) may be added to your fees based on your location.
Renewal. At the end of each Subscription period, your Subscription automatically renews under the same conditions unless you or we cancel it.
Cancellation. You may cancel your Subscription renewal at any time through your Account settings or by contacting us. Cancellation takes effect at the end of your then-current billing period; you will retain access to the Service until that date, and fees already paid for the current period are not refunded solely because of cancellation.
Fee changes. We may modify Subscription fees at our discretion. Any fee change takes effect at the end of the then-current Subscription period, and we will provide reasonable prior notice so you can cancel before the change applies. Continued use after a fee change takes effect constitutes agreement to the new fee.
Refunds. Except where required by law, paid fees are non-refundable. We may consider refund requests on a case-by-case basis at our sole discretion.
Free Trial. We may offer a Free Trial at our discretion. Its length and included credit allowance will be stated at the time you sign up (currently a seven (7) day trial with a starting allowance of 100 credits for eligible new accounts, subject to change). No payment method is required to begin a Free Trial, and we will not automatically charge you when it ends. When the trial ends, continued use of paid or credit-metered features (such as chat queries or anomaly-detection runs) requires you to purchase credits or select a paid plan. We may modify or cancel a Free Trial offer at any time without notice.
You retain ownership of Customer Data: the data, files, records, datasets, prompts, and queries you submit to the Service.
You grant us a limited right to host, process, transmit, and use Customer Data solely as necessary to provide, maintain, secure, and improve the Service, comply with law, and enforce these Terms.
You are solely responsible for your Customer Data, including for ensuring you have all necessary rights, permissions, and legal basis to submit and process it through the Service and for its compliance with applicable law. To the extent your Customer Data contains personal information about any individual, you are responsible for having the appropriate rights and legal basis for us and our Third-Party Providers to process it. You authorize us and our Third-Party Providers (see Section 14) to process your Customer Data to provide the Service. We disclaim responsibility for Customer Data, and for any personal information it contains, which remain solely your responsibility.
We retain the right to use Customer Data to operate, host, secure, troubleshoot, monitor, support, and improve the Service (for example, to investigate errors, maintain the quality of the Service, and develop new features). This product-improvement right does not include training or fine-tuning AI or machine-learning models on your Customer Data; any such use would require your separate, explicit agreement.
How the Service processes your data. The Service does not transmit your uploaded files in their entirety to the third-party AI providers. Your data is first processed by automated, non-AI methods to produce a statistical profile. The AI models operate on that profile, your query, code the Service generates and runs against your data, and the results of that execution, not on the complete raw dataset. Accordingly, portions of your Customer Data (column names, representative sample values, your prompts, and computed results) are shared with the applicable AI provider as needed to produce Output, but your full uploaded files are not. AI-Generated Output is likewise not produced by AI alone: the Service combines AI with deterministic, non-AI statistical methods, and in the automated anomaly-detection feature the significance and severity of a detected signal are determined by those methods rather than by an AI model, with AI used to surface candidate patterns and describe results. This does not change the disclaimers in Section 11: all Output, however produced, should be independently reviewed before you rely on it.
Uploaded files are subject to the size and format limits stated on the Service at the time of upload. You can delete individual files yourself, and you may contact us at support@majie.ai to request deletion of your Account or associated personal data.
AI training on Customer Data. We do not use Customer Data, including your Input and the AI-Generated Output produced from it, to train or fine-tune any artificial-intelligence or machine-learning model, whether our own or a third party's. We also make reasonable efforts to select and configure the Third-Party AI Providers that process Customer Data on our behalf (see Section 14) so that they do not use your Customer Data to train or improve their models or services for general use. However, each Third-Party AI Provider's handling of data is governed by that provider's own terms, which we do not control and which the provider may change; we cannot guarantee their practices, and your use of the Service is also subject to those terms (see Section 11).
Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable license to access and use the Service for your internal business or personal purposes. Except as permitted here, no part of the Service, its source code, or its underlying technology may be copied, reproduced, republished, sold, licensed, or otherwise exploited for any commercial purpose without our prior written permission.
The Service and its original content, excluding Customer Data and AI-Generated Output, including all source code, software, designs, and trademarks, are and remain the exclusive property of the Company and its licensors. The Service is protected by copyright, trademark, and other laws of the Jurisdiction and other jurisdictions. Our trademarks and trade dress may not be used without our prior written consent.
As between you and the Company, you own all right, title, and interest in AI-Generated Output produced from your Customer Data, subject to Section 11 (AI-Generated Output and Analysis).
Feedback. You assign to us all right, title, and interest in any Feedback you provide. If that assignment is ineffective for any reason, you grant us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, and exploit such Feedback without restriction or compensation to you.
We respect the intellectual property rights of others and expect users to do the same. Uploading or processing Customer Data that infringes any third party's copyright or other intellectual-property rights is prohibited (see Section 13).
If you believe in good faith that Customer Data or other content processed through the Service infringes your intellectual-property rights, contact us at notice@majie.ai with enough detail to identify the content and the right you claim, your contact information, and a statement of your good-faith belief that the use is not authorized. We may remove or disable access to content, suspend or terminate Accounts, and terminate the Accounts of repeat infringers, as we determine appropriate.
The Service uses artificial intelligence, statistical analysis, and automated methods, including large language models operated by us or by Third-Party Providers (see Section 14), to generate summaries, insights, recommendations, classifications, generated code, visualizations, and other AI-Generated Output based on Customer Data.
AI-Generated Output may be incomplete, inaccurate, outdated, misleading, or unsuitable for a particular purpose. It is provided for informational and decision-support purposes only and should not be treated as final, authoritative, or professional advice.
You are responsible for reviewing, validating, and independently verifying any AI-Generated Output before relying on it or using it to make business, financial, legal, operational, government, employment, or other significant decisions.
We do not guarantee that the Service will identify every relevant pattern, risk, anomaly, opportunity, or error in your data, and it may also surface patterns or anomalies that are not meaningful (false positives). Automated anomaly-detection results in particular require human review before you act on them.
Where AI-Generated Output is produced using a particular Third-Party AI Provider, your use of that Output is also subject to that provider's own terms of service (for example, OpenAI's, Anthropic's, Google's, or OpenRouter's terms, as applicable to the provider configured for your deployment). Where the Service incorporates results from a third-party web-search provider, those results originate from sources we do not control and do not verify.
Because AI-Generated Output depends on machine-learning models, it may not be unique to you: the Service may generate the same or similar output for other users who submit similar data or queries ("Other Results"). You have no right, title, or interest in Other Results generated for other users.
The Service and any AI-Generated Output are provided for general informational and decision-support purposes only and do not constitute financial, legal, medical, tax, accounting, or other professional advice. You should not use the Service as a substitute for consultation with a qualified professional before making decisions of that nature, particularly where the Service is used to support leadership-level or high-impact business decisions.
You are solely responsible for all activity under your Account and, as set out in Section 7 (Customer Data), for the Customer Data you submit.
As a condition of using the Service, you agree not to, and not to permit anyone using your Account to, do, attempt, or enable any of the following.
Regulated-industry use. The Service is a general-purpose data-analytics tool and is not designed or certified to meet industry-specific regulatory frameworks (see Section 1). If your intended use would be subject to such a framework, you may not use the Service for that purpose unless we have agreed with you in writing to terms that support it.
Reporting and enforcement. If you become aware of any violation of this Section, contact us at notice@majie.ai. We are not obligated to monitor use of the Service, but we may do so to enforce these Terms and protect the Service and its users, and we may take any of the actions described in Section 22 (Suspension and Termination).
We rely on third-party service providers ("Third-Party Providers," also called subprocessors) to operate and provide the Service, including cloud hosting and infrastructure, AI/LLM providers that process prompts, a code-execution sandbox, web search, storage, payment processing, email delivery, and LLM tracing. Depending on how the Service is configured, your Customer Data and other data (as described below) may be transmitted to a Third-Party Provider so it can perform its function.
A current list of the Third-Party Providers we use for the Service, with each provider's role, is maintained at https://majie.ai/subprocessors and is also available on request at privacy@majie.ai. We will update that list as our providers change. See also our Privacy Policy.
Third-Party Providers (subprocessors). The Third-Party Providers described above are integral to the Service. We may share data with them to operate and deliver the Service. Depending on each provider's function, the data shared may include your Customer Data, your account and contact information (such as your email address), and data derived from your Customer Data (such as AI-Generated Output). What is shared with each Third-Party Provider is limited to what that provider needs to perform its function: for some providers (such as the AI models) this is only the portions of Customer Data described in Section 7, while for others (such as cloud hosting and storage) it necessarily includes all of your Customer Data and the other data described above. We select the Third-Party Providers we use and make the commitments about Customer Data set out in Section 7. Each Third-Party Provider nevertheless operates its own systems under its own terms and privacy policies, which we do not control. Except for the commitments we expressly make in Section 7, we are not responsible for the acts, omissions, security, or availability of any Third-Party Provider, and their processing of your data is governed by their own terms.
Other third-party websites and optional integrations. The Service may link to, or let you choose to connect or send data to, third-party websites or services that we do not operate and that are not required to deliver the core Service. Your use of any such third-party website or service is entirely optional, is at your own discretion and risk, and is governed solely by that third party's own terms and privacy policies. We are not responsible for those third parties, their content, or their handling of any data you choose to share with them.
Each party agrees to protect the other's confidential information with the same degree of care it uses for its own confidential information of a similar nature, and not less than reasonable care, and to use such information only as necessary to perform under these Terms. This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party, was already known to the receiving party without an obligation of confidentiality, or is independently developed.
Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference.
Data Processing Agreement. If you and the Company enter into a Data Processing Agreement or similar addendum governing the Company's processing of personal data on your behalf (a "DPA"), the terms of that DPA are incorporated into these Terms by reference and control with respect to that processing. A DPA is available on request for eligible business customers by contacting us at info@majie.ai.
We maintain reasonable technical and organizational measures designed to protect Customer Data and the other information you provide to us. Although we perform regular backups, we do not guarantee against all loss or corruption of Customer Data, and you should maintain your own copy of any Customer Data in a location independent of the Service.
We do not guarantee the Service will be available at all times and may experience interruptions, delays, or errors due to maintenance or technical issues. We reserve the right to change, modify, suspend, or discontinue any part of the Service at any time, with reasonable notice where the change is material. We have no liability for any loss or inconvenience caused by downtime or discontinuance of the Service, except as required by law.
THE SERVICE, INCLUDING ALL AI-GENERATED OUTPUT, IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED OUTPUT WILL BE ACCURATE, COMPLETE, OR RELIABLE.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you; in that case, they apply to the greatest extent permitted by law.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COMPANY OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Notwithstanding the foregoing, the Company's total cumulative liability arising out of or related to these Terms will not exceed the fees actually paid by you to the Company in the twelve (12) months immediately preceding the event giving rise to the claim, or 100 USD if you have not paid any fees.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you; in that case, the Company's liability is limited to the greatest extent permitted by law.
You agree to defend, indemnify, and hold harmless the Company, its Affiliates, and their respective officers, employees, and agents from any claim, loss, liability, or expense (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your breach of these Terms; (c) your Customer Data or its violation of a third party's rights; or (d) your violation of any applicable law. We reserve the right, at your expense, to assume exclusive control of the defense of any matter subject to indemnification by you, and you agree to cooperate, at your expense, with our defense. You may not settle any claim without our prior written consent.
We may suspend or terminate your Account immediately, with or without prior notice, if: (a) you breach these Terms; (b) payment is overdue; (c) your use of the Service creates a security, legal, operational, or reputational risk to us, the Service, or other users; (d) we are required to do so by law; or (e) we reasonably believe your Account is being used for fraud, abuse, unauthorized access, or unlawful activity.
We may also terminate your Subscription for convenience by giving you reasonable prior notice. If we terminate your Subscription for convenience, and not because of your breach, we will refund any prepaid fees covering the remainder of your then-current Subscription term.
Upon termination, your right to use the Service ceases immediately. Termination does not relieve you of the obligation to pay fees payable for the period before termination.
We may modify these Terms at our discretion. If a change is material, we will make reasonable efforts to provide at least 30 days' prior notice before it takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service.
These Terms and your use of the Service are governed by the laws of the State of Connecticut, without regard to its conflict-of-laws principles, and excluding the United Nations Convention on Contracts for the International Sale of Goods.
Informal negotiation. Before initiating arbitration, the parties agree to first attempt to resolve any dispute informally for at least thirty (30) days by giving written notice to the other party.
Binding arbitration. If a dispute is not resolved through informal negotiation, it will be finally resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") and, where applicable, the AAA's Supplementary Procedures for Consumer Related Disputes. This Section is governed by the Federal Arbitration Act. YOU UNDERSTAND THAT, ABSENT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. Arbitration will take place in Connecticut, or may be conducted by document submission, phone, or online where permitted by AAA rules. If arbitration costs are found excessive by the arbitrator, we will pay all arbitration fees.
Class action waiver. Arbitration will be limited to the dispute between the parties individually. Disputes may not be joined with any other proceeding, arbitrated on a class basis, or brought in a representative capacity on behalf of the general public.
Small claims. Notwithstanding the foregoing, either party may instead bring an individual claim in a small-claims court of competent jurisdiction, so long as the claim qualifies and remains on an individual, non-class, and non-representative basis.
Exceptions. Disputes seeking to enforce or protect intellectual property rights, disputes arising from theft, piracy, or unauthorized use, and claims for injunctive relief are not subject to informal negotiation or arbitration and may be brought in the state or federal courts located in Connecticut, to whose jurisdiction the parties consent.
Time limit. Any dispute must be brought within one (1) year after the cause of action arose, unless applicable law requires a longer period or prohibits shortening it.
Visiting the Service, sending us email, and completing online forms constitute electronic communications. You consent to receive communications from us electronically, and you agree that electronic agreements, notices, and disclosures satisfy any legal requirement that such communications be in writing.
EU users. If you are a European Union consumer, you retain the benefit of any mandatory consumer-protection provisions of the law of your country of residence.
US federal government end users. If you are a U.S. federal government end user, the Service is a "Commercial Item" as defined at 48 C.F.R. §2.101.
Export compliance. You represent that you are not located in a country subject to a U.S. government embargo or designated as "terrorist-supporting," and that you are not listed on any U.S. government list of prohibited or restricted parties.
If a complaint with us is not satisfactorily resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by phone at (800) 952-5210 or (916) 445-1254.
Entire agreement. These Terms, together with any documents they incorporate by reference, constitute the entire agreement between you and the Company regarding the Service.
Severability. If any provision of these Terms is held unenforceable, it will be interpreted to accomplish its objective to the greatest extent permitted by law, and the remaining provisions remain in full effect.
Waiver. Failure to enforce any right or provision does not constitute a waiver of that right or provision, and waiver of one breach does not waive any subsequent breach.
Assignment. We may assign our rights and obligations under these Terms at any time. You may not assign your rights without our prior written consent.
Force majeure. Neither party is liable for delay or failure to perform caused by circumstances beyond its reasonable control.
No agency. These Terms do not create any partnership, joint venture, employment, or agency relationship between you and the Company.
Translation. These Terms may have been translated for your convenience. You agree the original English text controls in the event of a dispute.
If you have questions about these Terms, contact us at:
Majeve Systems LLC
2389 Main St., Ste 100
Glastonbury, CT 06033
United States
Email: info@majie.ai